Privacy Policy Last modified:22.01.2024
​
​
MIYARA HEALTH PRIVATE LIMITED (“Miyara”/“we”/“us”) understands the sensitivity of
the personal or financial information shared or to be shared by you, the user or visitor of
MIYARA’s Website or App, and is committed to protecting your privacy through our
compliance with this privacy policy.
This policy describes the types of information we may collect from you or that you may provide
when you visit MIYARA’s website at [www.miyarawomen.comPLEASE INSERT WEBSITE
LINK] (our “Website”) or the mobile or desktop application named “insert App name” that is
developed by MIYARA or that may be developed in future (“App”) and our practices for
collecting, using, maintaining, protecting, and disclosing that information. This policy is also
subject to the Terms of Use available at https://www.miyarahealth.com/terms-and-conditions
This policy applies to information we collect:
• On this Website or App.
• In email, text, and other electronic messages between you and MIYARA or this Website or
App.
It does not apply to information collected by:
• any third party, including through any application or content (including advertising) that
may link to or be accessible from or on the Website or App.
Consent To This Policy
Please read this policy carefully to understand our policies and practices regarding your
information and how we will treat it. By using the Website or App or by otherwise giving us
your information, you will be deemed to have read, understood and agreed to this privacy policy
and agree to be bound by the privacy policy. You hereby consent to our collection, use and
sharing, disclosure of your Personal Information, Usage Information and all other information as
described in this privacy policy. If you do not agree with our policies and practices, you must not
access the Website or App or purchase or use any products or services available on the Website
or App. If you use the Website or App on behalf of someone else (such as a child) or an entity
(such as your employer), you represent that you are authorized by such individual or entity to (i)
accept this privacy policy on such individual’s or entity’s behalf, and (ii) consent on behalf of
such individual or entity to our collection, use and disclosure of such individual’s or entity’s
information as described in this privacy policy. We reserve the right to change, modify, add or
delete portions of the terms of this privacy policy, at our sole discretion, at any time. Your
continued use of the Website or App after the changes is deemed to be acceptance of those
changes, so please check the policy periodically for updates.
Information We Collect About You and How We Collect It
We may collect various information from and about users of the Website or App, including
information:
• by which you may be personally identified, such as name, postal address, e-mail address,
telephone number, login address / password, financial or banking information, medical
information, history of your appointments to doctors, hospitals etc., insurance information,
or any other identifier by which you may be contacted online or offline (“Personal
information”);
• that is about you but individually does not identify you, including but not limited to geo-
location information when permitted by you on your device, and any other information
provided by you on our Website or App; and/or about your searches on our Website or App,
call data records, services checked or verified on our Website or App, internet connection,
the equipment you use to access our Website and usage details (“Usage Information”).
We collect this information:
• Directly from you when you provide it to us.
• Automatically as you navigate through the Website or App. Information collected
automatically may include usage details, IP addresses, and information collected through
cookies, and other tracking technologies.
• From third parties, for example, our business partners, who have received the information
from you with consent to further disclose to third parties.
Information You Provide to Us. The information we collect on or through our Website or App
may include:
• Personal Information, Usage Information and other information that you provide by filling
in forms on our Website or App. This includes information provided at the time of
registering to use our Website or App, subscribing to any service, or requesting further
services. We may also ask you for information when you report a problem with our Website
or App.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to surveys that we might ask you to complete or communication between us
via WhatsApp or any other electronic means.
• Details of transactions you carry out through our Website or App and of the fulfillment of
your orders, which includes your financial information before placing an order through our
Website or App.
• Other information as described in this Privacy Policy.
You also may provide information to be published or displayed (hereinafter, “posted”) on public
areas of the Website or App, or transmitted to other users of the Website or App or third parties
(collectively, “User Contributions”). Your User Contributions are posted on and transmitted to
others at your own risk. Also, please be aware that no security measures are perfect or
impenetrable. Additionally, we cannot control the actions of other users of the Website or App
with whom you may choose to share your User Contributions. Therefore, we cannot and do not
guarantee that your User Contributions will not be viewed by unauthorized persons.
Information We Collect Through Automatic Data Collection Technologies. As you navigate
through and interact with our Website or App, we may use automatic data collection
technologies to collect certain information about your equipment, browsing actions, and patterns,
including:
• Details of your visits to our Website or App, including traffic data, location data, logs, and
other communication data and the resources that you access and use on the Website or App.
• Information about your computer and internet connection, including your IP address,
operating system, and browser type.
We also may use these technologies to collect information about your online activities over time
and across third-party websites or other online services (behavioral tracking). The information
we collect automatically helps us to improve our Website or App and to deliver a better and
more personalized service, including by enabling us to:
• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website or App
according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website or App.
We may use available technology for such automatic data collection, including but not limited
to:
• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your
computer. You may refuse to accept browser cookies by activating appropriate setting on
your browser. However, if you select this setting you may be unable to access certain parts
of our Website or App. Unless you have adjusted your browser setting so that it will refuse
cookies, our system will issue cookies when you direct your browser to our Website or App.
• Flash Cookies. Certain features of our Website or App may use local stored objects (or
flash cookies) to collect and store information about your preferences and navigation to,
from, and on our Website or App. Flash cookies are not managed by the same browser
settings as are used for browser cookies and we advise you to keep yourself updated on how
to manage your privacy and security settings for flash cookies on your device.
• Web Beacons. Pages of our Website or App and our e-mails may contain small electronic
files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs)
that permit MIYARA, for example, to count users who have visited those pages or opened
an email and for other related website statistics (for example, recording the popularity of
certain website content and verifying system and server integrity).
We may not collect Personal Information or Usage Information automatically, but we may tie
this information to Personal Information or Usage Information about you that you provide to us
or that we collect from other sources.
​
Third-Party Use of Cookies and Other Tracking Technologies.
Some content or applications, including any advertisements, on the Website or App may be
served by third parties, including payment gateway service providers, advertisers, ad networks
and servers, content providers, and application providers. These third parties may use cookies
alone or in conjunction with web beacons or other tracking technologies to collect information
about you when you use our Website or App. The information they collect may be associated
with your Personal Information or Usage Information or they may collect information, including
Personal Information, about your online activities over time and across different websites and
other online services. They may use this information to provide you with interest-based
(behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you
have any questions about an advertisement or other targeted content, you should contact the
responsible provider directly.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal
Information or Usage Information:
• To present our Website or App and its contents to you.
• To provide you with information, products, or services that we or other third-party service
providers may offer on our Website or App.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account, subscription and orders, including payment
information, cancellations, or other notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into
between you and us, including for billing and collection.
• To notify you about changes to our Website or App or any products or services that we or
other third-party service providers offer or provide though it.
• To allow you to participate in interactive features by way of User Contributions on our
Website or App.
• In any other way we may describe when you provide the information.
• For any other purpose with your express consent.
We may also use your information to contact you about our own products and services that may
be of interest to you. If you do not want us to use your information in this way, please inform us
accordingly.
We may use the information we have collected from you to enable us to display advertisements
to our advertisers’ target audiences. Even though we do not disclose your personal information
for these purposes without your consent, if you click on or otherwise interact with an
advertisement, the advertiser may assume that you meet its target criteria.
​
Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify
any individual, without restriction. We may disclose Personal Information or Usage Information
that we collect or you provide as described in this privacy policy:
• To service providers and other third parties we use to support our business, provide
products or services to you and who are bound by contractual obligations to keep personal
information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some or all of MIYARA’s assets,
whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in
which personal information held by MIYARA about our Website or App users is among the
assets transferred.
• To third parties to market their products or services to you if you have consented to these
disclosures. We contractually require these third parties to keep personal information
confidential and use it only for the purposes for which we disclose it to them and do not
share your financial information to such third parties for marketing purposes.
• To fulfill the purpose for which you provide it or for any other purpose disclosed by us
when you provide the information or with your consent.
We may also disclose your personal information:
• To comply with any court order, law, or legal process, including any government request.
• To enforce or apply our Terms of Use and other agreements, including for billing and
collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety
of MIYARA and its partners.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding your Personal Information or Usage
Information. We have created mechanisms to provide you with the following control over your
information:
• Tracking Technologies and Advertising. You can set your browser to refuse all or some
browser cookies, or to alert you when cookies are being sent. If you disable or refuse
cookies, please note that some parts of the Website or App may then be inaccessible or not
function properly.
• Promotional Offers from MIYARA. If you do not wish to have your email
address/contact information used by MIYARA to promote our own or third parties’
products or services, you can opt-out by emailing your requirement to us at
contact@miyarahealth.com.
• We do not control third parties’ collection or use of your information to serve interest-based
advertising. However, these third parties may provide you with ways to choose not to have
your information collected or used in this way.
• Data Protection Officer. In the event you are not satisfied with or do not consent to the
manner of use of your Personal Information or Usage Information, you may state your
request in writing to Sanjana Rao, sanjana.rao@miyaraheallth.com, who is appointed as our Data Protection Officer
(DPO).
Accessing and Correcting Your Information
You can review and change your personal information by logging into the Website or App and
visiting your account profile page.
You may also send us an email to correct or delete any personal information that you have
provided to us. Please note that we may not be able to delete your Personal Information or Usage
Information except by also deleting your user account. We may not accommodate a request to
change information if we believe the change would violate any law or legal requirement or cause
the information to be incorrect.
If you delete your User Contributions from the Website or App, copies of your User
Contributions may remain viewable in cached and archived pages, or might have been copied or
stored by other Website or App users.
In addition to your rights stated in this Privacy Policy or the Terms of Use, you also have the
following basic rights regarding your Personal Information or Usage Information:
You have the right to:
ï‚· Obtaining a copy of your personal data and receive information about the processing of
your personal data;
ï‚· Ask for incorrect, inaccurate or incomplete personal data to be corrected;
ï‚· request that personal data be erased when it is no longer needed or if processing it is
unlawful;
ï‚· object to the processing of your personal data for marketing purposes or on grounds
relating to your particular situation;
ï‚· request the restriction of the processing of your personal data in specific cases;
ï‚· receive your personal data in a machine-readable format and send it to another controller
identified by you (‘data portability’);
ï‚· request that decisions based on automated processing concerning you or significantly
affecting you and based on your personal data are made by natural persons, not only by
computers. You also have the right in this case to express your point of view and to
contest the decision.
To exercise the above rights, you should contact and address your request to the DPO. MIYARA
shall respond to your request within one (1) month from the date of your request. You may be
asked to provide information to confirm your identity (such as, clicking a verification link,
entering a username or password) in order to exercise your rights.
Data Security
We have implemented reasonable measures designed to secure your information from accidental
loss and from unauthorized access, use, alteration, and disclosure. Any payment transactions will
be encrypted and processed through secure sites of approved payment gateways.
Safety and security of your information also depends on you. Where we have given you or where
you have chosen a password for access to certain parts of our Website or App, you are
responsible for keeping it confidential. We ask you not to share your password with anyone.
Further, you have an option of not saving your banking or financial information, including
details of your debit or credit card, on the Website or app, so that you may reduce the risk of
such information being accessed by any third party.
Unfortunately, the transmission of information via the internet is not completely secure.
Although we do our best to protect your personal information, we cannot guarantee the security
of your information transmitted to our Website or App. Any transmission of Personal or Usage
Information is at your own risk. We are not responsible for circumvention of any privacy settings
or security measures contained on the Website or App.
It is important for you to protect against unauthorized access to your password and your
electronic devices. You are responsible to log off from the Website or App after use. MIYARA
does not undertake any liability for any unauthorized use of your account and password. If you
suspect any unauthorized use of your account, you must immediately notify us by sending an
email.
Further, part of the functionality of the Website and the App involves using service providers to
create and maintain the Website or App, as well as execute the orders placed by the users. This
may require MIYARA to disclose information pertaining to the user and their orders to other
service providers. However, MIYARA is not responsible for the confidentiality, security or
distribution of any Personal Information, Usage Information or other information by such third
parties. MIYARA shall also not be responsible for any breach of security or for any actions of
any third parties or events that are beyond the reasonable control of MIYARA, including but not
limited to, acts of government, computer hacking, unauthorized access to computer data and
storage device, computer crashes, breach of security and encryption, etc.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. The date the
privacy policy was last revised is identified at the top of the page. You are responsible for
periodically visiting our Website or App and this privacy policy to check for any changes.
Use by Minors
The Website and the App are not meant to be used by or intended for minors. MIYARA strongly
advises the parents or guardians to supervise the use of the Website or App by their minor
children. Any use of the Website or the App and provision of Personal Information, Usage
Information or other information to us by any minor is deemed to have been provided under due
supervision and consent by such parents or guardians.
​
Account Closure and Contact Information
If you wish to cancel your account or request that we no longer use your information to provide
you services, please let us know using the contact details below. We may retain your information
for as long as your account with us is active and as needed to provide you the services to fulfil
any order placed by you. We shall not retain such information for longer than is required for the
purposes for which the information may lawfully be used or is otherwise required under law.
After the account closure, your data may be anonymized and aggregated, and then may be held
by us as long as necessary for us to provide our services effectively, but our use of the
anonymized data will be solely for analytic purposes. Please note that your withdrawal of
consent, or cancellation of account may result in MIYARA being unable to provide you with its
services or to terminate any existing relationship MIYARA may have with you. To ask questions
or comment about this privacy policy, contact the DPO or write directly to us at:
[contact@miyarahealth.com]
or write to us at:
New no. 17, Old no. 8,
Appakannu Street,
Chennai 600014
Tamil Nadu
​
Governing Law and Dispute Resolution
All matters relating to the Website or App and this Privacy Policy and any dispute or claim
arising therefrom or related thereto (in each case, including non-contractual disputes or claims),
shall exclusively be governed by and construed in accordance with the laws of India.
Any dispute, controversy, claims or disagreement of any kind whatsoever arising out of or in
connection with this Privacy Policy (or the breach, termination or invalidity thereof) or the
Website or App or any products or services sold using or through the Website or App
(hereinafter referred to as a “Dispute”) shall be exclusively referred to and finally resolved by
arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The
arbitration shall be held in Bengaluru, India and the Arbitral Tribunal shall consist of a sole
arbitrator appointed by the Karnataka Arbitration Centre, Bengaluru. You/Purchaser waive/s any
and all objections to the exercise of jurisdiction over you by such an arbitrator. The arbitrator’s
decision shall be reasoned, in English, final and binding on you/purchaser and MIYARA.
Subject to the above, the courts in Bengaluru, India shall have exclusive jurisdiction over such
Disputes.